Privacy Policy

Czech Retail Solutions s.r.o., the legal entity that operates the Czech Amazon website, prioritizes the protection of your privacy. For any inquiries or concerns regarding your Personal Data usage, please contact us at [contact@czechamazon.cz] and we will be happy to assist you.

By using our website or/and services, you acknowledge and consent to the Processing of your Personal Data as outlined in this Privacy Policy.

Definitions used in this Policy
Data protection principles we follow
Your rights regarding your Personal Data
Personal Data we collect about you
How we use your Personal Data
Third parties with access to your Personal Data
How we protect your data
Information about cookies
Contact information

Definitions

Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations performed on Personal Data or sets of Personal Data.
Data subject – a natural person whose Personal Data is being Processed.
Child – a natural person under 16 years of age.
We/us – Czech Retail Solutions s.r.o.

Data Protection Principles

We are committed to upholding the following data protection principles:

Lawful, fair, and transparent Processing. Our Processing activities have legitimate grounds. We consider your rights before Processing Personal Data and provide information about Processing upon request.
Purpose limitation. Our Processing activities are confined to the purpose for which Personal Data was collected.
Data minimization. We collect and Process only the minimum amount of Personal Data necessary for any purpose.
Storage limitation. We will not retain your personal data longer than necessary.
Accuracy. We strive to ensure data accuracy.
Integrity and confidentiality. We implement measures to ensure data integrity and confidentiality.

Data Subject’s Rights

As a Data Subject, you have the following rights:

Right to information – you have the right to know if your Personal Data is being processed; what data is collected, from where, why, and by whom it is processed.
Right to access – you have the right to access the data collected from/about you, including the right to request and obtain a copy of your Personal Data.
Right to rectification – you have the right to request correction or completion of your Personal Data that is inaccurate or incomplete.
Right to erasure – in certain circumstances, you can request your Personal Data to be deleted from our records.
Right to restrict processing – under certain conditions, you have the right to restrict the Processing of your Personal Data.
Right to object to processing – in specific cases, you have the right to object to Processing of your Personal Data, such as for direct marketing.
Right to object to automated Processing – you have the right to object to automated Processing, including profiling, and not be subject to decisions based solely on automated Processing that produce legal effects or significantly affect you.
Right to data portability – you have the right to receive your Personal Data in a machine-readable format or, where feasible, as a direct transfer from one Processor to another.
Right to lodge a complaint – if we refuse your request under the Rights of Access, we will provide a reason. If you are dissatisfied with how your request was handled, please contact us.
Right to supervisory authority assistance – you have the right to seek help from a supervisory authority and pursue other legal remedies, such as claiming damages.
Right to withdraw consent – you have the right to withdraw any consent given for Processing your Personal Data.

Data We Collect

Information you provide us

This may include your email address, name, billing address, delivery address, and other information necessary for delivering products/services or enhancing your customer experience. We store information you provide to perform activities on the website, such as your name and email address for commenting.

Information automatically collected

This includes information automatically stored by cookies and other session tools, such as your shopping cart information, IP address, browsing history, etc. This information helps improve your customer experience. Your activities may be logged when using our services or browsing our website.

Information from our partners

We collect information from trusted partners who have confirmed they have legal grounds to share it with us. This includes information you have directly provided to them or that they have legally gathered about you.

Publicly available information

We may collect publicly available information about you.

How We Use Your Personal Data

We use your Personal Data to:

Provide our services to you, including account registration, product/service delivery, communication regarding those products/services, and notifying you of service changes.
Enhance your customer experience.
Fulfill legal or contractual obligations.

We Process your Personal Data on legitimate grounds and/or with your Consent.

Based on contractual obligations, we Process your Personal Data to:

Identify you
Provide services or products
Communicate regarding sales or invoices

Based on legitimate interest, we Process your Personal Data to:

Send personalized offers (from us and/or selected partners)
Analyze our customer base (purchasing behavior and history) to improve product/service quality, variety, and availability
Conduct customer satisfaction surveys

Unless you inform us otherwise, we consider offering products/services similar to your purchase history/browsing behavior to be our legitimate interest. For example, you may receive an automated email asking for a product review one day after making a purchase.

With your consent, we Process your Personal Data to:

Send newsletters and promotional offers (from us and/or our selected partners)
For other purposes for which we have requested your consent

We Process your Personal Data to fulfill legal obligations and/or use it for legally provided options. We reserve the right to anonymize collected Personal Data and use such data beyond this Policy’s scope only when anonymized. We retain your billing information and other data for accounting purposes or other legal obligations for up to 10 years.

We may Process your Personal Data for additional purposes not mentioned here but compatible with the original collection purpose. To ensure compatibility, we will verify that:

The link between purposes, context, and nature of Personal Data is appropriate for further Processing
Further Processing would not harm your interests
Appropriate safeguards for Processing are in place

We will inform you of any further Processing and purposes.

Who Else Can Access Your Personal Data

We do not share your Personal Data with unauthorized parties. Your Personal Data may be provided to trusted partners to facilitate service provision or enhance your customer experience. We share your data with:

Our processing partners:

EmailService – EmailService Provider Ltd.
Analytics Provider – Analytics Company Inc.
Security Services – Security Protection Ltd.

We only work with Processing partners who can ensure adequate protection of your Personal Data. We disclose your Personal Data to third parties or public officials when legally obligated to do so. We may disclose your Personal Data to third parties with your consent or on other legal grounds.

How We Secure Your Data

We take extensive measures to keep your Personal Data safe. We use secure communication and data transfer protocols (such as HTTPS). We implement anonymization and pseudonymization where appropriate and monitor our systems for vulnerabilities and attacks.

While we strive for maximum security, we cannot guarantee complete information security. However, we commit to notifying appropriate authorities of data breaches and will inform you if there is a threat to your rights or interests. We will take all reasonable steps to prevent security breaches and assist authorities in case of any breaches.

If you have an account with us, please keep your username and password confidential.

Children

Our website and services are intended exclusively for adults (over 18 years). We do not intend to collect or knowingly collect information from children. Our services do not target minors. Users must confirm they are adults before accessing the website.

Cookies and Other Technologies

We use cookies and/or similar technologies to analyze customer behavior, manage the website, track user movements, and collect user information. This enhances and personalizes your experience with us.

A cookie is a small text file stored on your computer that contains information used to help websites function. Only our website can access the cookies it creates. You can control cookies through your browser settings. Disabling cookies may limit your use of certain website functions.

We use cookies for the following purposes:

Necessary cookies – required for essential website features, such as logging in. These cookies don’t collect personal information.
Functionality cookies – provide convenient functionality and personalized features. For example, they may remember your name and email in comment forms so you don’t need to re-enter this information when commenting again.
Analytics cookies – track website and service usage and performance.

You can remove cookies via your browser settings. Alternatively, you can control some third-party cookies through privacy enhancement platforms like optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.

We use Analytics Provider to measure website traffic. They have their own Privacy Policy which you can review on their website. To opt out of their tracking, visit their opt-out page.

Contact Information

Supervisory Authority

The Office for Personal Data Protection

Email: [authority@email.cz]

Telephone: [+420 000 000 000]

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy. Last modification was made [Current Date], 2023.